Resilient Supply Chain Podcast: The 2% Problem in AI-Enabled Operations AI systems can deliver impressive performance while leaving organisations exposed at precisely the moments when failure matters most. In episode 142 of the Resilient Supply Chain Podcast, host Tom Raftery speaks with Josh Gould, Group CEO of The Big Word, about the operational boundary between automation and human judgement. The discussion examines why AI performance should be judged by what happens in ex

Workforce planning is often treated as an HR responsibility, but its consequences are operational: missed shifts can mean lost throughput, delayed orders, higher churn and, ultimately, lost customers. In the latest Resilient Supply Chain Podcast, host Tom Raftery speaks with James Terry, Head of Revenue at Indeed Flex, about the trade-offs involved in matching labour capacity to volatile supply chain demand. Terry brings more than 15 years of staffing and workforce management

For many importers, the most expensive supply chain disruptions no longer begin in the middle of the ocean. They begin after the container reaches the port. A shipment arrives on schedule, clears discharge, and appears to be moving normally. Then the warehouse receiving window shifts. The drayage carrier cannot secure a new appointment quickly enough. Containers sit at the terminal while warehouse teams, transportation planners, and carriers exchange emails and spreadsheets t

The latest episode of the Resilient Supply Chain Podcast examines a growing problem in digital supply chain investment: organisations can see more of their networks without necessarily making better decisions. Host Tom Raftery is joined by Lara Schilling, Assistant Professor of Supply Chain Management at the Technical University of Denmark, and Professor Stefan Seuring of the University of Kassel, whose research analysed 52 podcast conversations on digital technology and sust

Yard management continues to expose one of the most persistent operational bottlenecks in modern logistics. Despite heavy investments in transportation management systems, warehouse automation, and advanced forecasting tools, many facilities still rely on fragmented visibility and manual processes at the physical point where inbound trailers, outbound loads, dock scheduling, labor, and inventory converge. Execution gaps here quickly cascade into broader network disruptions, a

Food waste is often framed as a sustainability problem, but its causes lie deep within operational decision-making. In the latest Resilient Supply Chain Podcast, host Tom Raftery speaks with Olaf van der Veen, co-founder of Orbisk, about how forecasting, procurement, inventory practices and process design shape waste in commercial kitchens. Their conversation examines the tension between maintaining customer choice and controlling the cost of excess capacity. For supply chain

Heavy-equipment electrification is often framed as a battery problem, but the machinery consuming that electricity may be the more fundamental constraint. In this episode of the Resilient Supply Chain Podcast, host Tom Raftery speaks with Hiten Sonpal, CEO of RISE Robotics, about the relationship between machine efficiency, downtime, predictive maintenance and the gradual shift from analogue equipment towards digitally controlled and eventually semi-autonomous operations. For